dz777 Privacy Policy – Data Protection & Your Rights in Pakistan

This Privacy Policy applies to dz777, the online casino and sports betting platform accessible at dz777.im. When this policy refers to "dz777," "we," "us," or "our," it means the company that operates the dz777 platform and holds the gaming licence under which the platform operates.

dz777 is the data controller for all personal data collected through registration, account use, payments, and communications on this platform. As the data controller, we are responsible for ensuring that your personal data is collected, processed, stored, and deleted in accordance with this Privacy Policy and applicable data protection law.

Our platform is designed for and directed at users in Pakistan. The data handling practices described in this policy are tailored to the needs and legal context of our Pakistani player base. If you have any questions about who holds your data, contact our support team at support@dz777.im.

dz777 collects the following categories of personal data, depending on how you interact with our platform:

Registration Data – When you create a dz777 account, we collect your full name, date of birth, mobile phone number, email address, and the city or province in Pakistan where you are based.

Identity Verification Data – To comply with our licensing obligations, we may request a copy of your CNIC (National Identity Card), passport, or other government-issued identification. We may also request proof of address such as a utility bill or bank statement.

Financial Data – When you make a deposit or withdrawal, we collect transaction details including the payment method used (e.g., Easypaisa account reference, JazzCash mobile number, bank account details), transaction amount in PKR, and timestamps. We do not store full card numbers — these are handled by our PCI-compliant payment processor.

Gameplay and Betting Data – Records of all bets placed, games played, session durations, winning and losing outcomes, bonus usage, and account balance history. This data is required for dispute resolution, responsible gaming monitoring, and regulatory compliance.

Technical Data – IP address, device type, browser, operating system, and usage logs when you access dz777. This data is used for security monitoring, fraud prevention, and platform performance improvement.

Communication Data – Records of support chat conversations, emails sent to dz777, and any documents submitted in the course of an account query or complaint.

dz777 uses your personal data for the following specific purposes — and no others:

• Account creation and management: To set up your dz777 account, maintain it, allow you to log in securely, and update your details when you request it.
• Age and identity verification: We are required by our gaming licence to verify that all players are at least 18 years old and are who they say they are. CNIC or passport documents collected for this purpose are stored securely and used only for verification.
• Payment processing: To process deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and bank cards. Transaction data is required to reconcile payments and resolve any discrepancies.
• Fraud and security monitoring: To detect and prevent unauthorised access to accounts, fraudulent transaction patterns, and multi-accounting. Technical data such as IP addresses and device fingerprints is used for this purpose.
• Regulatory compliance: dz777 is subject to anti-money laundering (AML) obligations. Transaction records and identity documents are retained as required by our licence and applicable law.
• Customer support: Communication records are retained so our support team has the context needed to resolve your queries efficiently and fairly.
• Responsible gaming monitoring: Betting history and session data are analysed to identify patterns that may indicate problem gambling. This allows us to apply responsible gaming interventions proactively where necessary.
• Marketing communications: With your explicit consent only, we may send you promotions, bonus notifications, and platform updates via email or SMS. You can opt out at any time — see Section 10.
• Platform improvement: Aggregated, anonymised technical data is used to improve the performance and usability of the dz777 platform.

Data protection law requires that every processing activity has a specific legal basis. dz777 relies on the following bases for processing your personal data:

• Contract performance: Most processing at dz777 is necessary to fulfil the contract between us — running your account, processing your bets, and paying your winnings. Without this data, the service cannot operate.
• Legal obligation: Identity verification, AML record-keeping, and responsible gaming monitoring are required by our gaming licence and applicable financial crime laws. This processing is mandatory, not optional.
• Legitimate interests: Security monitoring, fraud prevention, and platform performance improvement are carried out under legitimate interest. In each case, we have assessed that our interest does not override your privacy rights.
• Consent: Marketing communications and non-essential cookies are processed only with your explicit consent. Consent can be withdrawn at any time without affecting your ability to use the dz777 platform.

dz777 does not sell your personal data. We do not share it with advertisers, data brokers, or any other commercial third party for their own purposes. Data is shared only in the following specific circumstances:

• Payment processors: To process your deposits and withdrawals, transaction data is shared with our licensed payment partners — including Easypaisa, JazzCash, NayaPay, SadaPay, and bank payment rails. These processors are contractually bound to process your data only for the specific payment transaction and not to retain or reuse it.
• Game providers: Live dealer game and slot software is provided by licensed third parties such as Evolution Gaming and Ezugi. These providers receive only the technical data necessary to run the game session — they do not receive your payment or identity information.
• Identity verification services: Where a third-party verification service is used to confirm CNIC or passport authenticity, the relevant document and your name are shared with that service for the purpose of the verification check only.
• Regulatory and licensing authorities: dz777 may be required by law or by our gaming licence to disclose certain player records to regulatory bodies. Disclosures are made only to the extent required and are documented.
• Law enforcement: Where dz777 receives a valid legal order from a Pakistani or international law enforcement authority, we will comply with our legal obligations. We will notify affected players where legally permitted to do so.

All third parties who receive dz777 player data are contractually required to maintain appropriate security standards and to use that data only for the specific, limited purpose for which it was shared.

dz777 uses cookies and similar technologies to operate the platform, maintain your session, and improve your experience. Cookies are small text files stored on your device when you visit the site. We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language and display preferences, and enable the game interfaces to load correctly. Essential cookies cannot be disabled without breaking core platform features.
• Security cookies: Used to identify fraudulent access attempts and protect your account from session hijacking. These are non-negotiable for account security.
• Analytics cookies: Used to understand how players navigate the dz777 platform — which pages are visited most, where users drop off, how long games sessions run. Analytics data is aggregated and anonymised. These cookies are set only with your consent.
• Preference cookies: Remember choices you have made on the platform, such as your preferred deposit method or game lobby layout. Set only when you make these choices.

When you first visit dz777, a cookie consent banner will appear. You can accept all cookies, accept essential cookies only, or customise your choices. You can update your cookie preferences at any time through your account settings or your browser's cookie management tools.

dz777 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. The specific measures we apply include:

• SSL/TLS encryption on all platform pages and API endpoints — all data in transit is encrypted.
• Password hashing — your account password is stored as a cryptographic hash, not as plain text. Even dz777 staff cannot read your password.
• Payment tokenisation — card payment data is handled by PCI-compliant processors. dz777 does not store raw card numbers on its own servers.
• Access controls — internal access to player data is restricted on a need-to-know basis. Support agents see only the data necessary to resolve your query.
• Intrusion detection — automated monitoring systems flag unusual login patterns, transaction anomalies, and other indicators of potential compromise.
• Regular security reviews — the dz777 platform undergoes periodic security assessments to identify and remediate vulnerabilities.

No system is perfectly impenetrable, and dz777 cannot guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights or interests, dz777 will notify affected players without undue delay and will take immediate steps to contain the breach and mitigate its impact.

dz777 retains your personal data only for as long as it is needed for the purpose it was collected, or as required by law. The following retention periods apply:

• Account data: Retained for the duration of your active account, plus five years after account closure. This satisfies our regulatory reporting obligations.
• Identity verification documents: Retained for a minimum of five years following account closure, as required by anti-money laundering regulations.
• Payment and transaction records: Retained for seven years in accordance with standard financial record-keeping requirements.
• Betting history: Retained for five years following account closure for dispute resolution and regulatory purposes.
• Support communications: Retained for three years from the date of the last communication in a support case.
• Marketing consent records: Retained until you withdraw consent, plus one year thereafter as evidence of your original consent decision.

When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you. Anonymised data may be retained indefinitely for aggregated analytical purposes.

You have the following rights over your personal data held by dz777. To exercise any of these rights, contact us using the details in Section 14. We will respond within 30 days.

dz777 sends marketing communications — including bonus notifications, promotional offers, and platform updates — only to players who have explicitly opted in. This opt-in is collected at registration and can be changed at any time.

If you would like to stop receiving marketing emails or SMS messages from dz777, you can:

• Unsubscribe using the link at the bottom of any marketing email from dz777.
• Reply STOP to any marketing SMS from dz777.
• Update your communication preferences in your account settings under Notifications.
• Contact our support team via live chat and ask to be removed from marketing lists.

Withdrawing marketing consent will not affect your account access or any active bonuses. Transactional communications — such as deposit confirmations, withdrawal notifications, and important account security alerts — are not marketing messages and will continue to be sent regardless of your marketing preference.

dz777 is strictly an adult platform for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account was registered by a person under 18, the account will be immediately closed, all data will be deleted (subject to any mandatory retention requirements), and any funds will be returned to the payment source.

If you believe a minor has registered at dz777 or is using an account on your device, please contact our support team immediately at support@dz777.im. We will investigate and take appropriate action within 24 hours of receiving the report.

Parents and guardians who are concerned about a minor accessing online gambling platforms in general should consider installing parental control software on shared devices to block access to gambling websites.

The dz777 platform integrates several third-party services to deliver its full feature set. These include game providers (Evolution Gaming, Ezugi, Pragmatic Play), payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, bank payment rails), and identity verification services.

Each of these third parties operates under its own privacy policy and data handling practices. dz777 selects third-party partners based on their data security standards and ensures that data sharing agreements are in place that restrict their use of player data to the specified service purpose. We cannot, however, accept responsibility for the data practices of these third parties beyond the scope of data shared by dz777.

The dz777 website does not contain links to external websites. Players will not be redirected to third-party sites during normal use of the platform. If you encounter what appears to be an external link on dz777, please report it to support immediately as this may indicate a security issue.

dz777 reviews and updates this Privacy Policy periodically to reflect changes in how we operate, changes in the services we provide, and changes in applicable law. When changes are made, the "Last Updated" date at the top of this page is revised.

For material changes — meaning changes that significantly affect your rights or how your data is processed — dz777 will notify registered players via email or in-platform notification at least 14 days before the change takes effect. This gives you time to review the update and, if you disagree, to exercise your right to close your account and request data deletion before the new policy applies.

Continued use of the dz777 platform after a policy update takes effect constitutes your acceptance of the revised policy. We recommend checking this page periodically if you want to stay informed about how your data is handled.

If you have a question about this Privacy Policy, want to exercise one of your data rights, or want to raise a concern about how dz777 has handled your personal data, please contact us:

• Live Chat: Available 24/7 on the dz777 platform — best for quick questions.
• Email: privacy@dz777.im — for formal data rights requests and complaints. Please include your registered account details so we can locate your record promptly.

dz777 will acknowledge all data-related requests within 5 working days and provide a full response within 30 days. For complex requests that require additional time, we will notify you of the extended timeframe before the initial 30-day period expires.

If you are not satisfied with dz777's response to your privacy complaint, you have the right to escalate the matter to the data protection supervisory authority in the jurisdiction where dz777 holds its gaming licence. Our support team will provide the relevant contact details on request.